Privacy Policy

Effective Date: 22 May 2025

1. Introduction

SupeReds ("we," "our," or "us") is a trading name registered under Dagger Trading in Brunei Darussalam. We respect your privacy and are committed to protecting the personal data and information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you access or use our website or services.

By using the SupeReds platform, you agree to the collection and use of information in accordance with this Privacy Policy. This Policy is part of our Terms & Conditions. We may update this Privacy Policy periodically to reflect changes in legal requirements, our practices, or services. Changes will be posted with a new "Effective Date."

2. Data We Collect

A. Information You Provide Directly:

  • Full name
  • Username
  • Email address
  • Phone number
  • Billing address
  • Game ID, Server, and top-up details
  • Payment method

B. Automatically Collected Data:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and usage data

C. Third-Party Sources: We may collect information about you from partners, payment processors, or marketing vendors when you interact with third-party tools or ads.

3. Use of Your Information

We use your data to:

  • Process orders and complete transactions
  • Deliver purchased digital goods (top-ups, CD-Keys, softpins)
  • Personalize your user experience
  • Respond to support requests
  • Improve our platform and services
  • Conduct fraud detection and risk analysis
  • Comply with legal obligations

4. Cookies & Tracking

We use cookies and similar technologies to collect usage data, remember your preferences, and improve your experience. You may disable cookies in your browser, but some parts of the site may not function properly.

5. Sharing & Disclosure

We do not sell or rent your personal data. We may share data only with:

  • Payment providers to process transactions
  • Customer support platforms
  • Legal authorities where required
  • Partners strictly for service provision under confidentiality agreements

6. Data Storage & Security

Your data is stored securely using encryption, firewall systems, and restricted access controls. We retain your data only as long as necessary to fulfill the purposes described or to comply with applicable laws.

7. Data Access & Deletion

You may:

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion of your data by contacting us (subject to verification and legal obligations)

8. Your Consent

By using our services, you agree to the collection, use, and sharing of your information as outlined. You may withdraw your consent at any time by closing your account and ceasing use of our services.

9. Protection of Minors

Our services are intended for users 13 years and above. If we discover that a child has submitted personal data without parental consent, we will delete it immediately.

10. External Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Contact

Email: support@supe-reds.com
Operating Hours: Monday to Thursday & Saturday, 10:00 AM – 10:00 PM; Friday, 10:00 AM – 12:00 PM & 2:00 PM – 10:00 PM